E-Store data and other information

songmics.ee
VM Trading OÜ
Address: Hõbeoru Nõo Tartumaa 61601
Registry code 14858092
Phone +372 53850081 (Mon-Fri 9-19)
Email address: info@songmics.ee

VM Trading OÜ e-store sales conditions

Terms used in the sales conditions

E-shop - offering and selling goods or services for sale on the Internet without the simultaneous physical presence of the parties

E-store business location - in the case of e-commerce, the business address is the website address
Goods - movables offered for sale or sold
"Seller" means any natural or legal person, including a legal person governed by public law, who is acting for purposes relating to his trade, business or profession;

"Buyer" means a natural or legal person who purchases goods from a trader;
"Consumer" means a natural person who is acting for purposes which are outside his trade, business or profession;
"Consumer dispute" means a dispute concerning the contractual obligations arising from a contract between a consumer and a trader;
VÕS - Law of Obligations Act.

General settings

Products are sold in the e-shop in accordance with the legislation of the Republic of Estonia. The terms of sale of VM Trading OÜ are in accordance with the Law of Obligations Act, the Consumer Protection Act, the Commercial Activities Act, the Information Society Services Act, the Waste Act and Regulation No. 524/2013 of the European Parliament and of the Council on Internet-based resolution of consumer disputes.
The e-shop has the right to make changes to the E-shop services and price lists at any time. The e-store has the right to unilaterally change and supplement these terms and conditions of sale if the laws regulating trading change, the terms and conditions are found to be inconsistent with the applicable laws or due to any other good reason in accordance with the applicable law. The terms and conditions of sale of already concluded user agreements shall remain in force in the version in force at the time of concluding the agreement.
The prices of goods in euros and including VAT are in the e-shop.
The buyer is familiar with the terms and conditions of sale of the e-store mandatory. Before confirming the purchase of the goods, the buyer must confirm the acceptance of the terms of sale of the VM Trading OÜ e-store. Acceptance is considered to be that the buyer has read, understood and confirms acceptance of the terms and conditions set out in the sales contract.

Prices

All prices of goods sold in the e-shop are expressed in euros and included with VAT.
If the buyer wishes to deliver the goods to the addressee indicated by him on the order, the cost of transport, postage or other delivery will be added to the price of the goods.
The e-shop has the right to change the prices of goods sold in the e-shop at any time.
If the seller has changed the price of the goods before delivery of the goods to the buyer, the goods will be delivered at the selling price valid at the time of purchase.

General products and the buying process

The goods offered in the e-shop are in stock or are ordered from suppliers as needed. During the purchase process of the goods, the buyer is shown information about the size of the stock.
After placing the order, the buyer will receive an order confirmation from the seller to his e-mail address.
In case of a longer delivery time, in agreement with the buyer, the trader offers:
a new delivery time;
replacement of the product with an equivalent product;
refund.
If, for reasons beyond the control of the seller, the delivery time exceeds 30 calendar days, the seller shall, by agreement, propose a new delivery time, the replacement of the product with an equivalent product or a refund.
Upon the buyer's request, the trader will return the money paid for the goods within 14 days from the date of withdrawal from the contract. The seller will refund the returned goods using the same payment method used by the buyer. By agreement with the buyer, a different method of payment is possible.
The product images displayed with the goods in the e-shop may be illustrative and may differ from the actual goods. To get acquainted with the product and get more detailed information or description, the buyer can contact the trader by e-mail.
Trading in the e-shop takes place with both natural and legal persons.
The buyer is obliged to provide the trader with the correct and correct information required to complete the order during the purchase process (surname, first name, contact telephone number, e-mail address, delivery address, postal code and name of the legal entity instead of the ). The e-shop is not responsible for any problems or any consequences caused by the purchase of incorrect data by the buyer.
In the e-shop, the buyer has an obligation to pay after placing the order on the basis of the invoice submitted by the seller. The seller of the e-store also mediates the installment payment option, for which the buyer must fill in the relevant application.
The fulfillment of the e-store order starts from the moment when the buyer has submitted the order for the goods and fulfilled the accompanying payment obligation, or the installment payment application has been satisfied by the installment payment company and the installment payment application has been signed by the buyer.
Goods in the e-shop that are marked “sample product” as “returned product” are partially scratched or damaged may show signs of wear.
The buyer may consent to the seller to receive sales offers in the e-shop at the e-mail address provided by him.

Purchase process in the e-shop

To start the purchase process, the buyer must select a suitable product from the wholesale store e-store and get acquainted with the information, description, purchase conditions and price related to the product. All the necessary information can be found under the description of the goods. The availability of the goods and the delivery time of the ordered products are displayed to the buyer in the process of selecting the goods.
To make a purchase, the buyer must select the product and place it in the shopping cart.
If desired, the buyer can choose more products in the shopping cart. Before finalizing the purchase, the buyer must make sure that the desired quantities of all goods are correct.
Before making and confirming the final purchase of the purchase, you can delete the selected goods in the shopping cart, change the items and the quantities of goods.
To confirm the purchase, the buyer must enter all the information required by Songmics.ee into the order of the goods.
If the buyer wishes to deliver the goods to the addressee indicated by him on the order, transport, postage or other delivery costs will be added to the price of the goods.

To do this, the buyer chooses the delivery method before the goods are finally confirmed. A fee for the delivery of the goods will be added to the price of the goods according to the delivery method chosen by the buyer. Purchases exceeding 65 euros will be delivered to the buyer free of charge (unless otherwise stated).
The e-shop offers the buyer the following ways to deliver the goods within the Republic of Estonia:
Courier delivery to the address indicated by the buyer for a fee;
Smartpost or DPD parcel shop service to the parcel machine or parcel shop indicated by the buyer.
Goods are generally not delivered outside the Republic of Estonia, but it is possible.


The buyer is obliged to read the terms of sale of VM Trading OÜ before the final purchase. To do this, the buyer must make a note in the corresponding window “I have read Terms and I agree to them ”once he has read, understood and agreed to the terms of the sale. The buyer cannot continue the purchase process without agreeing to the terms of sale of the e-store.
The contract of sale of goods purchased from the e-store becomes binding on the parties after the buyer has paid the sales invoice or entered into the installment contract.
When purchasing goods with installment payment from the e-store, a installment payment application must be completed. Upon satisfaction of the application by the company offering the installment payment and after signing the installment contract of the buyer, the contract for the sale of the e-store shall be deemed concluded.
When applying for an installment, the buyer must sign the installment agreement within 3 days of the consent of the company offering the installment to issue the installment. If the buyer has not signed the installment contract on time, the order in the e-shop will be canceled.
The buyer is obliged to pay the e-shop purchase invoice within 3 days of placing the order. If the buyer has not paid the purchase invoice within this time, the order in the e-shop will be canceled.


After confirming the order, the seller will send the following information to the buyer's e-mail address:
VM Trading OÜ data together with address and communication data;

information about the purchased goods;
the total price of the goods, including all taxes and charges, including the cost of delivery of the goods;

When making a purchase in the e-shop, the buyer chooses the most suitable of the delivery options offered by the seller.
The length of the delivery period for goods purchased from the e-store depends on whether the ordered goods are in stock or not.
Upon the request of the buyer, the money paid for the goods due to the longer delivery time (incl. Paid for the transport service) will be returned within 14 days from the date of withdrawal from the contract.
If possible, the seller will shorten the delivery time.

Withdrawal from the purchase and sale agreement and return of the proceeds of the purchase and sale agreement

The right of withdrawal does not apply if the buyer is a legal entity

Both the buyer and the seller may cancel the contract or withdraw from the contract before delivery of the goods to the buyer in accordance with the provisions of the LPA.
The seller reserves the right to withdraw from the contract before delivery of the goods to the buyer for the following reasons:

It is not possible to deliver the ordered goods within a reasonable time or without incurring unreasonable costs to the seller.
The current legislation does not allow the ordered goods to be sold to the buyer.
The so-called force majeure.
The seller is unable to perform the contract for any other reasonable reason not mentioned here.
If the seller withdraws from the contract, he shall return the advance paid to the buyer immediately but not later than within 14 days of the decision to withdraw.
Upon withdrawal from the contract entered into for the purchase of goods in the e-shop, the provisions on withdrawal from the contract of the VÕS shall apply.
Once the goods purchased from the e-store have reached the consumer, the consumer may return the purchased goods within 14 days.
Upon withdrawal from the contract and return of the goods, the consumer must inform the seller of the withdrawal in writing in a comprehensible and unambiguous manner.
In the online withdrawal form, the consumer must indicate the order number or purchase invoice number of the goods, which can be found on the order confirmation and purchase invoice. If there is more than one goods in the order and the withdrawal application is made for only a part of the goods, it must be indicated separately which goods are covered by the withdrawal application. The consumer's first name, surname and contact details must also be indicated on the withdrawal application.
The withdrawal application must be submitted to the e-mail address of VM Trading OÜ: info@songmics.ee
The consumer shall return the goods to the seller immediately, but not later than 14 days after making the withdrawal application.
Upon receipt of the withdrawal application, the seller shall return to the consumer immediately, but not later than 14 days, all fees received from the consumer under the contract, including the costs of delivery of the goods incurred by the consumer. Where the consumer has expressly chosen a delivery method other than the cheapest normal delivery method offered by the seller, the seller shall not reimburse the consumer for a cost which exceeds the cost of the normal delivery method. The seller may refuse to reimburse the consumer until the goods which are the subject of the withdrawal contract have been returned to him.
In the event of deterioration of the goods to be returned, the consumer shall be liable for the reduction in value due to the use of the goods if he has used the goods in a manner other than that necessary to ascertain the nature, characteristics and functioning of the goods. In order to ascertain the nature, characteristics and functioning of the goods, the consumer must handle and use the goods only as he would normally be allowed to do in a shop.
The seller will refund the returned goods using the same payment method used by the consumer. In agreement with the consumer, a different method of payment is possible.
The goods returned by the consumer must be unused, in the original packaging (may have signs of opening, but not damaged) and in the original packaging (include all items in the product packaging). If the goods have been purchased as part of a product campaign in which some other goods have been added to the main product, the buyer must return the entire set, ie all the goods.

Please read and follow the rules applicable to returned goods:

  • the product must be in perfect condition (it must not be dirty, dusty, scratched, all labels and protective films must be removed and remain), all original instructions / accessories must remain, etc. (the product must be complete)
  • original inner - outer packaging must not be damaged (the packaging can be opened to inspect the product) and cut (except for cutting tape and the like, the packaging itself must be intact)
  • product codes / serial numbers (software and hardware) may not be registered / activated.
  • a return receipt / invoice is also required for return (this is an invoice sent by us - if it is lost, you must at least have the order number or your name by which we can locate your order).
  • Here is some information on product packaging that we strongly encourage you to follow:
    • never return the product only in its original packaging - as this may (and will most likely) damage the packaging of the product during delivery. We refuse to accept such packaging
    • we are not responsible for any damage that occurs during transport of the product due to incorrect or incomplete packaging
    • If the goods are unpacked and fully or partially assembled, Songmics.ee will refund up to 70% of the original purchase price, first evaluating the goods and checking their condition.

We will not accept any refunds that do not comply with the above rules. We refuse to accept such products.

In the event of deterioration of the goods to be returned, the consumer shall be liable for the reduction in value due to the use of the goods if he has used the goods in a manner other than that necessary to ascertain the nature, characteristics and functioning of the goods.

The consumer cannot return the purchased goods if the goods have been made to order according to the consumer's personal needs or according to the conditions provided by the consumer. Goods that are not eligible for return for health or hygiene reasons and are open after delivery cannot be returned. Audio and video recordings and computer software with an open envelope are also non-refundable.

The consumer shall bear the direct costs of returning the goods transferred to him as the subject of a contract of sale, unless the parties have agreed otherwise in the contract of sale.

Procedure for submitting claims

The 218-year term for submission of a claim provided for in § 2 (2) of the LPA applies to products sold to consumers through the e-store. The period for filing a claim shall take effect from the date of delivery of the goods to the consumer, which is fixed on the accompanying document.
The claim must be submitted immediately. If a defect is discovered, the buyer must take reasonable measures to preserve and protect the goods, including not using the defective goods if the use of the goods further worsens the condition of the goods.
When concluding a contract of sale in the course of his business or profession, the buyer must immediately inspect or have inspected the purchased goods and notify the seller of the non-conformity of the goods within a reasonable time after becoming aware or should have become aware of the non-conformity.
The buyer who has entered into a contract of sale in an economic or professional activity must describe the non-conformity of the goods in sufficient detail when notifying the non-conformity of the goods with the contract, ie when submitting a claim.
A claim submitted to VM Trading OÜ is not subject to settlement if it is proved that the defects in the goods have occurred due to the fault of the buyer.
During the period provided for the submission of a claim, the buyer has the right to repair the goods free of charge by the seller. If the goods cannot be repaired, they will be replaced by a decision of an authorized workshop. If replacement of the goods is not possible, the seller will return the money paid for the goods to the buyer.
The right to file a claim is valid provided that the goods have been used only under the conditions and for the purpose intended for that purpose.
The claim period is interrupted and free repair services expire if:
when the goods are brought to the store for repair, a document certifying the purchase or employment of the goods is not presented or if the data on it have been changed / deleted;
the serial and model number of the goods have been altered, removed or illegible;
the design of the goods or the configuration of the factory has been changed arbitrarily or if the goods have been repaired by unauthorized persons;
the defect of the goods has arisen due to the fault of the buyer as a result of incorrect operation, non-observance of the instructions for use or if the defects occurred due to careless storage, maintenance, overloading of the product, physical damage, damage to liquids, etc .;
The right to file a claim does not extend to damages incurred during transport after delivery of the goods to the buyer, improper use of the goods, incorrect installation of the software or use of the goods for purposes not intended for that purpose. Nor does the claim cover the normal wear and tear of the parts resulting from the regular use of the goods and defects that are insignificant from the point of view of the intended use of the goods (scratches, etc.).
VM Trading OÜ is not responsible for:
for the preservation of information related to the goods to be repaired;
damage to data and software and loss of data that may result from the repair of the goods;
for failure to eliminate defects in the goods, if the defect has not been mentioned in the course of filing the claim.
VM Trading OÜ points out that the consumer has the right to use the legal remedies listed in § 101 of the LPA in case of non-compliance with the terms and conditions of the goods purchased from the e-store.

Warranty procedures

VM Trading OÜ mediates the manufacturer's warranty and warranty procedures for the goods sold in the e-shop without performing any warranty repairs.
In the case of goods that have an authorized product representative in Estonia, buyers can turn to them independently with warranty problems.
In order to perform the warranty repair procedure, the buyer must submit a copy of the document certifying the performance of the sale or contract transaction by VM Trading OÜ and the goods with an undamaged serial number. If the serial number of the goods is damaged or illegible, as well as if the goods have visually visible mechanical damage, VM Trading OÜ has the right to refuse to mediate free warranty repairs.
In order to mediate the warranty repair procedure, the goods must be submitted to VM Trading OÜ in the original set.
VM Trading OÜ preserves and stores goods that have passed the guarantee procedures for up to three months, after which the goods will be utilized if the person who brought the goods to the guarantee procedure has not followed them.
The length of the warranty period is determined by the manufacturer of the goods and the relevant information is provided in the product description and information of the goods sold in the e-shop. If there is no information about the warranty in the product description, VM Trading OÜ will not mediate the warranty.

The warranty period starts from the delivery of the goods to the buyer.
In the event of a warranty claim, the purchaser must:
check that the goods are free from physical damage and that all accessories, accessories and equipment related to the goods are present and complete. If the goods are physically damaged, the manufacturer's warranty does not extend to the goods;
In the case of non-complex goods, the trader and the authorized service representative may refuse to accept the goods for warranty repair;
describe the defect or defect as accurately as possible and how and when the defect appeared or occurred.
If the examination performed in the course of resolving the warranty case reveals that the goods have been damaged due to the buyer's fault or if the goods are not found to be defective and the goods meet the technical requirements of the manufacturer, the costs of the examination shall be paid by the supplier.
In case of warranty cases, VM Trading OÜ does not allow a replacement product instead of the goods intended for examination or repair.
Warranty cases do not include:
consumable parts (batteries, toner cartridges, printheads, floppy disks, CDs, mouse pads, license stickers, etc.) and packaging and documentation;
software, including pre-installed software and malfunctions caused by the software;
malfunctions and physical injuries caused by unintentional or intentional physical injury or by foreign objects, liquids, insects, excess dust, etc. entering the goods. by;
malfunctions and physical injuries due to faulty electrical systems (lack of earth wire, etc.), power failure or mains voltage fluctuations;
malfunctions and physical injuries caused by the use of non-original parts or unsuitable accessories.
malfunctions caused by improper use of the equipment or non-compliance with the instructions for use.
Procedure for resolving customer complaints
In case of customer complaints, the buyer must forward the written complaint to the e-mail address: info@songmics.ee
In the case of a written or reproducible complaint, the purchaser must indicate:
name and contact details;
the date of the complaint;
the description of the complaint or the content of the claim against the seller;
in the case of a customer complaint related to the purchase of goods, attach a document certifying the completion of the purchase or warranty or a copy thereof.
VM Trading OÜ will send a confirmation of acceptance to the complainant.
VM Trading OÜ will respond to the buyer's complaint within 14 days. If the seller needs additional time to reply to the complaint, the seller shall inform the buyer together with the reasons for the delay, giving the complainant a new time limit within which to reply to the complaint.
If the consumer is not satisfied with the resolution of the customer complaint by the seller, he or she can turn to the out-of-court dispute resolution unit, which is the Consumer Disputes Committee operating at the Consumer Protection and Technical Surveillance Authority in Estonia.
The Consumer Disputes Commission has the power to settle disputes arising from a contract between a consumer and a seller which the parties have not been able to resolve by agreement.
The review of a complaint by the Consumer Disputes Committee is free of charge.
VM Trading OÜ draws the attention of consumer buyers to the online dispute resolution platform (ODR platform) in accordance with Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes. In particular, the online dispute resolution platform is designed to resolve cross-border disputes, making it easier for the consumer buyer to find a suitable out-of-court body to resolve a specific dispute in the trader's Member State.
Issues not specifically mentioned in the terms and conditions of sale of this e-store will be resolved in accordance with the legislation in force in the Republic of Estonia.

Confidentiality of personal data

The confidentiality of personal data is guaranteed by the Personal Data Protection Terms and Conditions, which are an integral part of these Terms of Sale.
Liability and force majeure
VM Trading OÜ is liable to the buyer and the buyer is liable to VM Trading OÜ for the damage caused to the other party by the violation of these terms of sale in the cases and to the extent provided by the legislation in force in the Republic of Estonia.
VM Trading OÜ is not responsible for damages caused to the buyer or for delayed delivery of the goods.